LABS X EMGG Systems Hoodie

Machine wash at 30°C (gentle cycle); Do not bleach; Tumble dry low; Iron at low temperature, avoid ironing on print; Do not dry clean

At LABS COLLECTIVE, we are committed to ensuring your satisfaction with your purchase. If you experience any issues, please review our returns policy below and follow the outlined steps.

How to Initiate a Return

To initiate a return, please contact us at info@labs-co.com within 7 days of receiving your order. Include the following details in your email:

Your order number

Relevant photos of the issue (if applicable)

What Happens Next?

We aim to process all return/refund requests within 7 business days.

If your request is approved, you may return the item(s) to LABS COLLECTIVE in their original packaging.

Please note: Unconfirmed returns will not be accepted.

Returned Items

All returned items must meet the following conditions:

Items must be unused, unworn, and unwashed.

Items that are worn, stained, damaged, or altered will not be accepted.

Return shipping costs are the responsibility of the customer; we do not provide freight-to-collect (FTC) services.

Refunds

If your refund request is approved, the refund will be issued to the original payment method in the currency used for the purchase.

Items Not Eligible for Return

Certain items are not eligible for return, including:

For hygiene reasons: masks, socks, underwear, pajamas, tights, and swimsuits.

Deliberately damaged or altered items.

Items sent back more than 7 days after receipt.

Items accurately produced based on provided designs or specifications but later deemed unwanted by the purchaser.

Items delayed due to misinformation provided at the time of purchase, such as incorrect shipping addresses or contact details.

Additional Information

We encourage you to review our policy carefully before requesting a return or refund. If you have any questions or need assistance, feel free to reach out to us at info@labs-co.com.

Thank you for your support and understanding!

U.S.A Special Line: Average 5 days; 95% delivered within 7 days.

Special Line: Average 10 days; 95% delivered within 15 days.

Special Line Pro: Average 7 days; 95% delivered within 10 days.

International Express: Average 5 days; 95% delivered within 7 days.

Standard Shipping: Average 25 days; 95% delivered within 30 days.

Note: These shipping times are estimates, not guarantees, and do not include the production time.